FAQs

Frequently Asked Questions (FAQ)

Welcome to the Sergio Delvani FAQ page! Here you'll find answers to common questions about our products, orders, and policies. If you need further assistance, feel free to reach out to us directly at info@sergiodelvani.com

1. What is your return policy?

We offer a 7-day return policy from the date you receive your order. If you are not completely satisfied with your purchase, you may return it within this period for a full refund , provided the items are in their original condition with all tags attached. For more details, please refer to our Return Policy.

2. What is the Order Handling time?

Handling Time: All products require a production process. Therefore, our handling time is typically between 1 to 2 business days (Monday to Friday).

3. What is the Order Transit time?

Transit Time: Once your order is ready and has left our warehouse, the transit time is approximately 2 to 5 business days (Monday to Friday)

4. Can I track my order?

Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. Also you can click Order Tracking on our website

5. Do you offer international shipping?

We only offer shipping within the United States.

6. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at info@sergiodelvani.com. We will assist you in resolving the issue and ensure that you receive a refund as needed.

7. How can I contact customer service?

If you have any questions about your order's shipping status or if you require assistance with your shipping options, don't hesitate to get in touch with us:

Business Address: 1739 Keith Dr, Cincinnati, OH 45215

Email: info@sergiodelvani.com

Phone: +1 240-766-6798

Business Hours: 8 am to 5 pm EST (Monday through Friday)

Order cut-off time: 2:00 PM Eastern Standard Time (New York)

For Additional Information: Click Here

8. How can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at info@sergiodelvani.com. We will do our best to accommodate your request before the order is processed and shipped.

9. What payment methods do you accept?

We accept various payment methods

Apple Pay

Diners Club

Discover

Meta Pay

Google Pay

Mastercard

Shop Pay

Visa

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