At sergiodelvani.com, we strive to accommodate your needs whenever possible. However, due to our fast processing and production times, we have specific guidelines for cancelling orders. Please review the following terms to understand how cancellations work at our store.
Cancellation Window
Customers can cancel in the handling time in the 1-2 business days after the order. And wait for the product to reach to them and ship it back to us
How to Cancel Your Order
To cancel your order within the 1-2 business days window, please contact us immediately using the following methods:
Business Address: 1739 Keith Dr, Cincinnati, OH 45215
Email: info@sergiodelvani.com
Phone: +1 240-766-6798
Please provide your order number and contact details in your cancellation request to expedite the process.
Restrictions on Cancellations
After the 1-2 business days window has passed, your order will have entered the production process and cannot be cancelled or modified, except for the shipping address. This is because our production processes are designed to get products to our customers as quickly as possible.
Modifying Shipping Address
If you need to correct or modify your shipping address, please contact us as soon as possible before your order is dispatched. We will make every effort to accommodate your request. However, once an item is shipped, changes to the shipping address cannot be made.
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